Water Hero Commonly Asked Questions

For specific questions or troubleshooting during installation, e-mail us at [email protected] 

Our support team is ready to assist!

For commonly asked questions, see below…

How is Water Hero Plumbed into My Home?

Hooking up Water Hero to the internet is fairly simple.  When you plug in Water Hero, it will emit our Water Hero Network.  Just like you connect to your home WiFi, you connect to “Water Hero Access Point”.  Once connected to our Water Hero Network, open your internet browser and follow the prompts.  Instantly, your Water Hero will connect to the internet show up on your account and you have access to your Water Hero password.

If your WiFi isn’t strong enough to connect, move the Water Hero Main Board and retry the connection.  All Ethernet cords and valve cords can be extended so facilitate a wireless connection in difficult circumstances!  More information in the Installation & Operation Manuals below.

How do I know what pipe size is in my home?

Knowing what size Water Hero you’ll need requires you to know your pipe size.  If you’re unsure of it, follow the below procedure:

 (1) Grab the following materials:


String, Tape Measurer or Ruler, and Pen or Marker 


(2) Select where you want your Water Hero P-100 or M-100 Installed.  Tips below!

(a) Installation of Water Hero should be right where the water enters your home (but after fire supression systems!)

(b) Water Hero P-100 System requires 16″ of straight pipe, horizontal or vertical

(3) Remove any insulation and wrap the string around the bare pipe; mark the string to indicate the pipe diameter

(4) Measure the length of the string with your ruler or tape measurer

(5) Use the below mapping to determine your size Water Hero

                 Copper Pipe [Brown] or Pex [Flexible] Tube

                       ~2.75″ –> 3/4″ pipe

                       ~3.5″ –> 1″ pipe

                       ~4.32″ –>  1 1/4″ pipe

                  Steel Pipe or PVC Plastic Pipe

                       ~3.25″ –> 3/4″ pipe

                       ~4.0″ –> 1″ pipe

                       ~5.0″ –> 1.25″ pipe

Should I be nervous about plumbing Water Hero into my home piping system?

You should certainly be careful about what you install into your home piping system, but Water Hero is safe – here’s why!  The Water Hero P-100 comes with our traditional water meter and a motorized ball valve.  These are what is cut into the pipe and they are very typical components that plumbers and municipalities are familiar with.

The water meter we provide is an AWWA Standard, NSF-Certified, Lead Free Brass Water Meter with Unions.  This is very similar, if not the same meter that a water utility cuts into your pipe at the street or in your basement.

The motorized ball valve is also an NSF-Certified Lead Free Full Port Ball Valve.  The gearing and valve body are stainless steel to ensure long last operation.  The valve is rated for 70,000 turns and includes an easy-to-operate manual override.

Because the components that are cut into the line are standard, lead-free and safe!  Plumbers are familiar with the components so installation is easy.

How does the plumber install Water Hero into my home?

To plumb Water Hero into your home piping, your plumber will do the following: 

Shut off the water to your home or business

Drain the water from the pipes through a faucet

Spin off a 16” portion of your water pipe

Solder in the motorized ball valve and water meter

Turn on your water and connect the electronics

A typical installation takes a plumber less than an hour as cutting pipe and soldering is a primary trade skill of any plumber

What am I going to have to do to install Water Hero?

Check out our Installation & Operation Manual to get the detailed instructions.  And, remember, we are here to help you throughout the process!

Water Hero P-100 Leak Detection & Automatic Shut-off System: Installation & Operation Manual

Water Hero K-100 Leak Detection System: Installation & Operation Manual

I am unable to get to your “Device Configuration Page” when I browse to

Ensure that your computer/laptop/table/phone is configured to use “Water Hero Access Point” as its WiFi connection

Contact Us

Water Hero, Inc
73 Lothrop St
Beverly, MA  01915
Sales: [email protected]
Support: [email protected]

Available from 9A to 5P, Monday to Friday

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